At The Whimsy Agency, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website https://thewhimsy.agency.
Who We Are
The Whimsy Agency is an online store offering unique, handmade, and curated items from the UK and around the world. We operate under UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
What Information We Collect
We may collect the following information when you use our site:
- Personal information you provide when placing an order (e.g. name, shipping address, email address, and payment details).
- Non-personal data such as browser type, device, IP address, and usage patterns via cookies (see Section 6 below).
Note: You are not required to create an account to make purchases. All purchases can be made as a guest.
How We Use Your Information
We use your data to:
- Process and deliver your orders
- Send order confirmations and shipping updates
- Respond to customer enquiries
- Improve our website experience and services
- Meet legal and regulatory obligations
We do not sell or rent your personal information to third parties.
Payment Processing
All payments are processed securely through trusted third-party providers such as Stripe. We do not store your full payment card details.
Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil your orders
- Comply with legal requirements
- Resolve disputes and enforce our policies
Cookies and Tracking Technologies
We use cookies and similar tools to:
- Enable core site functionality
- Track site usage for performance and analytics
- Personalise content and offers
You can manage your cookie preferences through your browser settings.
Your Rights
Under UK data protection law, you have the right to:
- Access, correct, or delete your personal data
- Object to or restrict certain data processing activities
- Withdraw your consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise these rights, please contact us using the details below.
Third-Party Services
We may use third-party tools and services (e.g. analytics, payment processors, delivery providers) that have their own privacy policies. We recommend reviewing their terms if you have concerns.
Security Measures
We implement appropriate technical and organisational measures to protect your data from unauthorised access, misuse, or disclosure.
If you have any questions or concerns about this Privacy Policy or how we handle your data, you can contact us at:
Email: [email protected]
Website: https://thewhimsy.agency
